ITNotes: Frequently Asked Questions About Microsoft Internet Explorer 6

Unable to save images in proper format

This problem occurs if the Temporary Internet Files are full.

1. Start Internet Explorer
2. On the Tools menu, click Internet Options.
3. Click the General tab.
4. Under Temporary Internet files, click Delete Files.
5. When you are prompted to delete all temporary Internet files, click OK.

Delete the Internet Explorer Temporary Internet Files:
http://www.mvps.org/winhelp2002/delcache.htm

Internet Explorer Does Not Save Graphics Files in the Proper Format
http://support.microsoft.com/?kbid=260650

Internet Explorer Saves Images As Bitmaps (.bmp Files)
http://support.microsoft.com/?kbid=810978

Why can't I save .jpg, .gif or .png images in their original format in Microsoft Internet Explorer? http://www.microsoft.com/windowsxp/expertzone/newsgroupfaq.mspx

Why IE will only let you save as BMP:
http://blogs.msdn.com/jeffdav/archive/2003/12/08/53607.aspx

More on why ie will only let you save as bmp:
http://blogs.msdn.com/jeffdav/archive/2004/10/29/249742.aspx

If none of the above help, it may be a Content Type problem. For Windows XP, execute this command from Start/Run : Regsvr32 /i mshtml.dll

"Restrictions" error while opening Internet Options

Workaround:
Open the "Internet Options" applet from Control Panel, or from RUN box "CONTROL INETCPL.CPL"

If you want to eliminate this error while opening the dialog from Internet Explorer, read below:

This is due to the presence of "NoBrowserOptions" registry key present here:

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Restrictions]
[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Restrictions]

Setting the value for NoBrowserOptions to "0" solves the problem.

Automated methods:

Method 1:

If you are using Spybot S&D, disable the option:

Lock IE control panel against opening from within IE

[Tip from Mike Burgess, MS-MVP]

Method 2:
"Remove IE Restrictions & Restore Missing tabs". Download the REG fix and double-click it:

This problem can also be caused by parasites. Download Ad-Aware from www.lavasoftusa.com, scan the system and eliminate the parasites. Re-apply the above fix if necessary. Don't forget to update the pattern file using WebUpdate in Ad-Aware. Here are the steps:

    1. Start Ad-Aware.
    2. Click "Check for Updates", "Connect" and download the latest pattern file if available. and click Finish
    3. Click "Start" "Next"
    4. After the scan is finished, click "Next"
    5. Select all the items (checkboxes)
        Right click on any object in the "Scan result" list and choose [Select all objects]
    6. Click Next and click OK to confirm removal.

Missing tabs in Internet Options Control Panel

First priority: Download CWShredder and run it.
http://www.merijn.org/files/CWShredder.exe [or from other URL below]
http://www.spywareinfo.com/~merijn/files/CWShredder.exe
[Removes all CoolWebSearch hijacker variants and it should restore all the missing tabs]

More Information: To restore missing tabs, open Registry Editor and goto these locations:
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\ Control Panel]
[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\ Control Panel]

Disable the restrictions by typing the values to "0" for the relevant keys. By trying the manual procedure, you are just making the tabs visible and not removing the parasites. CWShredder is the way to go.

Or, "Remove IE Restrictions & Restore Missing tabs". Download the REG fix and double-click it:

Change Internet Explorer default Download Directory

Click [Start] [Run] [Regedit] and navigate to the following Key:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer]

In the right-pane, change the data for [Download Directory] to your existing download folder
[Enter full path, say E:\Internet\Downloads]

If the entry is not found, create a new String Value [called as REG_SZ] named Download Directory and set the data accordingly. Quit Registry Editor and Restart Windows

Images not displayed in Web pages

http://www.fjsmjs.com/IE/redx.htm

and

Download ToolbarCop and see if eliminating the download hooks and Protocol handlers helps.

Internet Explorer opens as a small window

1. Open a link.
2. Don't use the maximize button.
3. Stretch the corners so that the window fills the screen.
4. Close all other IE windows.
5. Close the stretched window last.

However, the above procedure is not equivalent to SHOWMAXIMIZED API call. Try "IE New Window maximizer" utility, download from: http://www.majorgeeks.com/download.php?det=1746
(Uses Windows API calls and automatically maximizes every browser window you open)

To reset the Internet Explorer Windows position to defaults, run this REG file.

Set Internet Explorer as my default browser

Open Internet Explorer > Tools > Options > Programs and enable the option:
"Internet Explorer should check to see whether it is the default browser"
Close IE and open again. Click YES if you are prompted to set it as default browser.

NOTE: For Windows 2000/XP Login as Administrator and try the above steps.

(or)

For WinXP only: Download the .reg fix.
Sets Internet Explorer as default browser:
http://windowsxp.mvps.org/reg/IE_Default_Browser.reg

Cannot open Internet Explorer [flashes and quits]

When you click the Internet Explorer icon, window may flash a second and quits. Or, it may show an Error-Reporting dialog. This may be due to a malware Browser Helper Object which causes Internet Explorer process to terminate. If you see the Error-Reporting dialog, click "to see what data this report contains" and identify the Module Name causing this error. In most cases, it may be the malware DLL; in which case, reinstalling Internet Explorer may not help. To test with: Disable third-party browser extensions in Internet Explorer using this REG or following these steps:

1.   Click Start, point to Settings, and then click Control Panel.
2.   Double-click Internet Options.
3.   Click the Advanced tab.
4.   Under Browsing, clear the Enable third-party browser extensions (requires restart) check box.
5.   Restart Internet Explorer.

NOTE:
Try to open Internet Explorer again. If you are able to open Internet Explorer, then, the problem was caused by a malware BHO. Disabling third-party browser extensions is just a workaround and does not eliminate the root of the problem. Use Toolbarcop and spot the malware BHO causing the problem.

Sample Error Reporting dialogs: 1 and 2

Download Ad-Aware from www.lavasoftusa.com and follow this:
    1. Start Ad-Aware.
    2. Click "Check for Updates", "Connect" and download the latest pattern file if available. and click Finish
    3. Click "Start", "Next"
    4. After the scan is finished, click "Next"
    5. Select all the items (checkboxes)
        Right click on any object in the "Scan result" list and choose [Select all objects]
    6. Click Next and click OK to confirm removal.

Still does not help..?   Download Hijackthis and post the LOG to Lavasoft, Spywareinfo or AumHa forums. They offer excellent support on the HijackThis log.

If you do not get an error-reporting dialog, but just a flash screen, the problem may also be due to missing registry entries related to Internet Explorer. Run IEFix: http://windowsxp.mvps.org/IEFIX.htm

Download the complete installation package of IE

Downloading Internet Explorer for a Different Operating System
http://support.microsoft.com/?kbid=174680

Download-Only Setup of Internet Explorer on Windows 2000 and XP
http://support.microsoft.com/?kbid=257249

Visual aid for saving IE setup locally
http://www.tacktech.com/display.cfm?ttid=176

You may also order the IE 6.0 SP1 CD from Microsoft:
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

evolt.org - Browser Archive full download:
http://browsers.evolt.org/?ie/32bit

Reinstall or Repair IE / OE in Windows XP

Try IEFix: http://windowsxp.mvps.org/IEFIX.htm
Or, try the manual procedure below:

First, try reinstalling from the INF files.
Click Start/Run/Type the following command:

rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%\inf\ie.inf

This fixes most problems. If not, see below:

Reinstall or Repair Internet Explorer and Outlook Express in Windows XP

Unable to Install Internet Explorer 6 on Windows XP

Restart Windows and start Internet Explorer setup again.

Reset IE Search engine to defaults

Sudden change in the Search engine settings in Internet Explorer indicates your browser is hijacked. Before attempting to repair the Search to defaults, first scan the system for parasites and remove them. Then, reset the search settings using the fix available here: RestoreSearch2.REG

Home Page Setting Changes Unexpectedly

Scan and remove the parasites from your system.

How to guard against CoolWebSearch:
http://windowsxp.mvps.org/Defend_CWS.htm

Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines:
http://mvps.org/winhelp2002/unwanted.htm

Home Page Setting Changes Unexpectedly, or You Cannot Change your Home Page Setting:
http://support.microsoft.com/?kbid=320159

Toolbar / Menu bar / Address bars missing or misplaced

Try resetting the Toolbar position in the registry. Use this tool from Doug Knox, MS-MVP:
http://www.dougknox.com/xp/utils/xp_toolbarfix.htm

Or, use this REG:
http://windowsxp.mvps.org/reg/IEToolbar.reg
[Close all browser windows and apply the REG script]

New Window is blank & Script Errors

When you click a hyperlink in a webpage or email link, nothing happens. Or, a blank browser Window opens.

First, disable all pop-up killers if you have installed any. If this does not help, see:
http://support.microsoft.com/default.aspx?kbid=281679
Abstract of that article follows:
For Windows 2000/XP: Login as Administrator or an account with Admin Privileges

1. Click [Start] [Run] type: (Press Enter after each command)

regsvr32 /i urlmon
regsvr32 /i shdocvw
regsvr32 /i mshtml
regsvr32 /i Shell32 [For Windows XP]
regsvr32 oleaut32
regsvr32 actxprxy
regsvr32 jscript
regsvr32 vbscript

2. Restart Windows
3. Open Internet Explorer, Tools, Internet Options, Programs. Choose Reset Web Settings

NOTE: Many users have reported that extracting a new copy of Oleaut32.dll file [98/ME] solves this problem. If this does not solve the problem, try IEFix

How to run a scan using Ad-Aware?

In many cases I've seen, people don't give importance to updating the pattern files for Ad-aware or any other Anti-Virus software. This is a bad idea. The pattern files tells the scan engine which are known malware. Lavasoft Ad-Aware releases reference file updates frequently and one *must* update it before running a scan. Otherwise, detection will be poor. Running a scan without updating the reference file, is of no use.

Download Ad-Aware from www.lavasoftusa.com and follow this:

Start Ad-Aware
Click "Check for Updates", "Connect" and download the latest pattern file if available. and click Finish
Click "Start" "Next"
After the scan is finished, click "Next"
Select all the items (checkboxes)

Right click on any object in the "Scan result" list and choose [Select all objects]

Click Next and click OK to confirm removal.

Not prompted to specify the download directory

To get the download dialog box, enable the "confirm open after download" option for that file type:

1. Open Windows Explorer
2. Then click [Tools] [Folder Options] [File Types]
3. Scroll down to locate the file type.
4. Highlight the file type (example :"PPT Microsoft PowerPoint Presentation")
5. Click the "Advanced" button.
6. Enable the option "confirm open after download"

How to eliminate Browser Helper Objects selectively

How to remove a BHO, third-party Toolbars and Toolbar icons?
http://windowsxp.mvps.org/toolbarcop.htm

ToolbarCop can be used to remove third-party Toolbars, Toolbar buttons, unwanted menu-extensions and Browser Helper Objects [BHO] from Internet Explorer. You can eliminate or delete BHOs selectively.

Error "not passed Windows Logo testing" while reinstalling Internet Explorer - Windows XP

To work around this problem, remove the 823559 security patch, restart your computer, install Internet Explorer 6 Service Pack 1, and then reinstall the 823559 security patch. More Information available at:

"The Software You Are Installing Has Not Passed Windows Logo Testing" Error while installing IE 6 SP1
http://support.microsoft.com/?id=828031

If this does not help, rename the Catroot2 folder. See:
You Cannot Install Some Updates or Programs
http://support.microsoft.com/?id=822798

"View Source" command not working - Notepad is set as the View Source editor

First, clear the Temporary Internet cache:
http://support.microsoft.com/?kbid=260897

If this does not help,
* Delete any shortcuts to notepad in the desktop [Important step, this helped most users]
* Check for the file notepad.exe in the following paths and delete them:
C:\Documents and Settings\All Users\Desktop\
C:\Documents and Settings\\Desktop\
* Make sure if notepad.exe exists in the system

Source Code Is Not Displayed When You Click Source on the View Menu in Internet Explorer
http://support.microsoft.com/?kbid=306907

Save Target As and Print Target Commands Are Unavailable

This behavior can occur if Content Advisor is enabled. Please see the following Microsoft Knowledgebase article:
http://support.microsoft.com/?kbid=176316

If you want to reset the Content Advisor to default settings, download this program (CA-Reset.exe - 89.5K)

http://ftp.donaldsonconsulting.net/Microsoft-Support/Content Advisor reset/

NOTE: Using CA-Reset will completely delete your Approved List and clears the Content Advisor password.

Thanks to Jim Byrd, MS-MVP for the above URL.

Remove the unwanted [right-click] context menu entries in Internet Explorer

You can remove the unwanted context-menu entries using Toolbarcop. This is the easiest method I can think of. If you want to remove the entries manually, open Registry Editor [Regedit.exe] and go to this key:

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt]

Each subkey of this key represents one menu item. Many will include an ampersand (&) to define the underlined key associated with the command. Highlight the key you want to delete.
(Say, HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Zoom &In). Choose Export from the Registry menu and export that keys to a REG file. Now delete the key.

In addition, run Ad-Aware scan. See "How to scan using Ad-Aware" section

Ad-Aware scan deletes the "Show Related Links" extension (categorizes it as Data-miner). To prevent that, select the "{C95FE080-8F5D-11D2-A20B-00AA003C157A}" entry from the scan results and add it to ignore list in Ad-aware. If the extension has already been deleted, you can restore it using one of the methods below.

Method 1: For pre XP SP2 systems, type REGSVR32 /i SHDOCVW.DLL in the RUN box. Related.HTM is not created though.

Method 2: [Thanks to Alan Edwards, MS MVP W95/98 Systems]

Download related_ALL.reg and save to Desktop. Right-click the file and choose Merge. Additionally, download the file Related.htm and place it in the C:\Windows\Web folder.

Note that the "Show Related Links" extension is removed in Windows XP Service Pack 2.

"Invalid syntax error" if username & password are part of a URL

This is a result of an important security update (832894). This update removes support for handling user names and passwords in HTTP and HTTP with Secure Sockets Layer (SSL) or HTTPS URLs in Microsoft Internet Explorer. The following URL syntax is no longer supported in Internet Explorer or in Windows Explorer after you install the MS04-004 Cumulative Security Update for Internet Explorer (832894): http(s)://username:password@server/resource.ext

A security update is available that modifies the default behavior of Internet Explorer for handling user information in HTTP and in HTTPS URLs

See "Workarounds for user" section.

Or, if you want to disable this new behavior, see section "How to disable the new default behavior for handling user information in HTTP or HTTPS URLs" in the above article. (You can add iexplore.exe and set it's DWORD to 0 if you want to disable this behavior for Internet Explorer)

CAUTION: Use this registry edit method only as a last resort, as this defeats the whole purpose of this update.

Steps that you can take to help identify and to help protect yourself from deceptive (spoofed) Web sites and malicious hyperlinks

Sorting the Favorites automatically "on-the-fly" - Windows XP

Thanks to Keith Miller for this tip [in the Windows XP Newsgroup]

If you want the Favorites to automatically alpha-sort even as new entries are added, you need a registry edit. Navigate to:

[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Menu Order\Favorites]

Delete the value named 'Order'. Also delete this value for any subfolders. Then, with the favorite key highlighted, click on Edit > 'Permissions...' -> 'Advanced' -> 'Add' -> type your username in the 'Select User or Group Box' and then deny 'Set Value' permissions to yourself. This will prevent IE from recreating the 'order' value and it will default to alpha sort. This will prevent the key from being automatically recreated.

The same technique works for Windows XP Start Menu Programs as well. But the registry key is different in that case.

For XP Start menu:
[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu2\Programs]

For Classic Start Menu:
[HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu\Programs]

Internet Explorer Favorites are missing/empty

When you click the Favorites menu in Internet Explorer, all of your favorite URLs may be missing. This might happen if the Favorites Shell Folder is set incorrectly.

[Use the Fix-It Tool] Microsoft has a Fix-It solution that fixes most of the shell folder paths (both per-user and per-machine shell folders) automatically. You can download the fix from KB886549 (Thanks to MVP Robear Dyer for the URL.)

To fix the shell folder path manually, open Registry Editor and navigate to:

For Windows 9x Systems

[HKEY CURRENT USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders]

In the right-pane, set the Favorites path to C:\Windows\Favorites

For Windows XP

[HKEY CURRENT USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders]

Set the Favorites path to %USERPROFILE%\Favorites

The above should be a REG_EXPAND_SZ value, not REG_SZ

The Favorites Shell Folders path reverts back ?

Sometimes, the Shell Folders path for Favorites may revert to the previous setting. To prevent that, read below:

Checkpoints:

If you've only altered the "Shell Folders" value, it usually reverts back (in accordance to the User Shell Folders value). You need to alter the Favorites path in User Shell Folders key.

If you're using an environmental variable such as "%Userprofile%", you need to create a REG_EXPAND_SZ value type, rather than REG_SZ. Also, note that REG_EXPAND_SZ type can accept either formats.

Disable any browser / favorites management software provided by your ISP and reset the Shell Folders as above. If it does not help, see if the *.URL files exists in the hard drive by doing a file search. They may be present in a different folder. Example.. Earthlink's software...Courtesy of MS-MVP Alan Edwards.

[Related Information]

How to redirect Special Folders in Windows XP

User Shell Folders default locations in Windows XP

Using FolderRedirector to redirect special folders in Windows XP

Export Trusted Zone & Restricted Zone domains list to separate REG files

The Domains key contains domains and protocols that have been added to change their behavior from the default behavior. When a domain is added, a key is added to the Domains key. Subdomains appear as keys under the domain where they belong. Each key that lists a domain contains a DWORD with a value name of the affected protocol. The value of the DWORD is the same as the numeric value of the security zone where the domain is added. The registry keys are:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains

-and-

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains

Exporting the key means you're exporting both and all other Zones together. To selectively export "Restricted", "Trusted Zones", you may use ExportZone utility. [works on per-user basis] Tested in Windows XP, but may work in Windows 9x systems.

Cannot open Internet Explorer from a limited user account (Windows XP)

This problem occurs due to malware browser helper objects (BHO) installed in the computer. The BHO tries to modify certain system files and Windows Registry entries that require administrative credentials to access. From a limited user account, the BHO may not be able to access these files and registry entries, Internet Explorer stops abruptly. The troubleshooting steps mentioned in Tip 4 (Cannot open Internet Explorer) still applies to this scenario.

Related Information: See Microsoft Knowledge article Q831432

Adding a custom toolbar icon to IE standard toolbar

You can add your own button to Internet Explorer standard toolbar. The button can be mapped to an application or a COM Object or a script. To automate this procedure, you can use the CustomizeIE tool from Nirsofer.

Automate:CustomizeIE v1.00 - add/edit toolbar buttons in Internet Explorer

To manually add a toolbar button to IE toolbar, follow these steps:

This procedure involves editing the registry. Though not a straight forward task, but implementation is pretty simple once you generate your GUID.

First, generate a GUID for your custom toolbar button. Use GUIDGen utility from Microsoft, for this purpose. (The GUID Generator component lets you generate globally unique identifiers, or GUIDs, that you can use to identify your ActiveX classes, objects, and interfaces)

Download GUID Generator from here:

Next, you may need to implement the button in the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Extensions
-or-
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Extensions

See here for more information:
Adding Toolbar Buttons (Internet Explorer - Browser Extensions)

Sample REG key (ToolbarCop button in Internet Explorer)

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Extensions\{A349A035-E26F-454b-ABB4-5208E50E1BE7}]
"ButtonText"="ToolbarCop"
"CLSID"="{1FBA04EE-3024-11D2-8F1F-0000F87ABD16}"
"Default Visible"="Yes"
"Exec"="C:\\ToolbarCop.exe"
"HotIcon"="C:\\ToolbarCop.exe,1"
"Icon"="C:\\ToolbarCop.exe,1"
"MenuText"="ToolbarCop"

Setting Internet Explorer as the default browser - Windows 9x/2000/XP

Open Internet Explorer. Click Tools menu, click Internet Options, and then click the Programs tab. Make sure that the Internet Explorer should check to see if it is the default check box is selected, click Apply, and then click OK. Close Internet Explorer, start Internet Explorer, and then click Yes when you receive the following prompt:

Internet Explorer is not currently your default browser. Do you wish to make it the default?

-or-

For all builds of Windows XP, run this fix: http://windowsxp.mvps.org/reg/IE_Default_Browser.reg
(assumes Windows is installed in C:\ ).

-or-

For Windows XP SP1 and later: Type the command shmgrate.exe OCInstallReinstallIE in the RUN box.

This command beautifully sets Internet Explorer as the default browser, equivalent to 'Set Program access and defaults' method, which is available in XP SP1 and later systems.

Related MS-KB article - Q177054 - Internet shortcuts in Outlook Express do not start Web browser

Disabling the hovering Image toolbar in Internet Explorer

When the user visits a web site and mouses over an image that meets particular requirements, the My Pictures hovering toolbar will appear after one half second, and will disappear immediately after the user moves the cursor off the image. The hovering toolbar has three to four buttons depending upon the browser client and user operating system. They are Save this image, Print this image, Send this image in an e-mail, and Open My Pictures folder. To disable the toolbar, follow these steps:

From the user side:

Open Internet Explorer, click Tools, Internet Options and switch to Advanced tab. Uncheck the "Enable Image Toolbar" check box and click the OK button.

For the web developer/webmaster:

A web developer is able to turn this feature off on a page-by-page basis, using the HTTP-EQUIV and CONTENT attributes of the meta element.

[More Information from the MSDN Library]
http://msdn.microsoft.com/library/default.asp?url=/workshop/misc/mypictures/mypictures_ovw.asp

Remove the Address bar completely from Internet Explorer

Question: I'm using the Google taskbar, so don't need the IE Address Bar. How do I remove it?

Method 1:

To disable the Address Bar from being shown, set the NoAddressBar value to 1

HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Toolbars\Restrictions

To prevent the user from enabling the Address bar, set NoBandCustomize value to 1

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

Method 2:

NOTE: The following method is unsupported and it's your duty to backup the appropriate registry key in case you want to undo the setting back.

Open Registry Editor and navigate to:

HKEY_CLASSES_ROOT\CLSID\{01E04581-4EEE-11d0-BFE9-00AA005B4383}\InProcServer32

(Backup the registry key by exporting it to a REG file)

In the right-pane, double-click (default) and delete the value given there (%SystemRoot%\System32\browseui.dll)

Open in New Window - Command does nothing

When you right-click an URL and choose "Open in New Window", nothing happens. (The title bar may flash once or nothing happens). Same result when you press SHIFT and click on a hyperlink. This happens if the Oleaut32.dll file is damaged or it's not registered correctly.

First, re-register this DLL using the command REGSVR32 OLEAUT32 (from RUN box). If you receive a module not found error, you will need to extract a new copy of this file (the steps varies depending upon the Operating System). After extracting a new copy of this file, re-register it using the above command.

May be caused by a malware BHO

Few users in the Newsgroups and a user at experts-exchange.com have reported that the malware file REQ.DAT caused this problem. This malware hooks into the system as a BHO, and adds itself to the Winlogon registry key, so that it loads every time you login. Here are some references, and manual removal instructions:

soft-trek.com.au/pcLogger/screenReqDat.html | CastleCops req.dat, ConMain.dat

Malware removal refererences - useful 3rd party links:

Trend Micro Sysclean package & Trojan / Adware Infestation Removal Procedure

AVG Anti-Virus: (freeware)

The Parasite Fight - Quick Fix Protocol

If none of the above steps work, follow the advice mentioned in Tip 21 titled New Window Blank

Sort order is not preserved when you transfer favorites to another PC

If you use the Import/Export Wizard or manually copy the URL favorites to another system, the sort order will not be copied to the target system. This is because Windows stores the sort order in the registry. Neither the Import/Export Wizard or manual copy operation will reference the sort order registry key.

In order to have the sort order applied to the other PC, export the following registry from the source PC:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Favorites

For more information, see Preserve the order of Internet Explorer Favorites when transferring to another PC

File menu - Send - Page by E-Mail / Link by E-Mail are grayed out

This problem can be resolved by setting the default mail client from Internet Options, Programs tab. IE basically looks for the (default) here: [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail]

Internet Explorer Title bar information is "corrupt" or the text is truncated ?

Internet Explorer Title bar text may show junk characters, or sometimes the Title bar text may be truncated. This may also be seen in the Taskbar button (minimized Internet Explorer window). We determined that Google Desktop Search causes this in some systems, and uninstallation / reinstallation routine fixes the problem.

More Information

One of the user quotes "It actually turned out to be Google Desktop Search. Toolbarcop did ultimately lead to this discovery. Thanks! "

Here is how we determined the culprit

Windows XP: Internet Explorer (6.0) Title Bar Information Apparently Corrupt as it Appears in Taskbar

Windows XP: Internet explorer taskbar title

Suddenly all the web pages display text in Italics?

Thanks to MVP Vincenzo Di Russo [Internet Explorer] for this tip:

This happens if a particular font (used by the web page) is missing from the system. There are four Verdana in Windows\Fonts folder (Verdana Bold, Verdana Bold Italic, Verdana and Verdana Italic). If those font files are missing in your system, try copying the four Verdana fonts from another computer with XP and installing them on your PC. Then start IE.

Note that this problem can also happen if one or more of your other mainstream fonts (Arial, Tahoma and others) are missing. Here is the list of default fonts that are shipped with Windows XP. Missing fonts can be restored from the Windows CD.

ITNotes

Wednesday, January 5, 2011

Frequently Asked Questions About Microsoft Internet Explorer 6

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